salesforce Archives - Page 2 of 2

Published On - November 8, 2019

lalaine fukuro SalesforceTags: hubspot, marketing automation, marketo, pardot, salesforce, salesforce marketing cloud

What is Marketing Automation?

What is Marketing Automation all about? Marketing automation is the use of software and tactics to automate your digital marketing campaigns. The idea is to create a series of automated interactions with potential customers who are looking to solve a problem. The solution to their problem or problem...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: desk.com, salesforce, salesforce.com, service cloud

Should You Buy Desk.Com or Salesforce Service Cloud?

How do you choose between Desk.com and Service Cloud. In previous posts we discussed the two products that Salesforce offers businesses to manage their customer support functions. One is Desk.com and the other is Service Cloud. Now the question becomes how do you decide between the two products? Now...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: lighting console, salesforce, salesforce lightning, service cloud

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What’s the Lightning Console? If you are a Salesforce Service Cloud customer, the Service Cloud Lightning Console is basically an integrated experience to help customer service agents deliver faster, smarter service customers. That’s the marketing spin anyhow. The reality is that the new Li...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: dreamforce, sales cloud, salesforce, salesforce lightning

7 Things We Learned at Dreamforce 2015

Once again Salesforce smashed it out of the park at Dreamforce 2015. Stevie Wonder, Green Day, parties and product announcements galore. The hotel room industry is alway under stress in San Francisco when Salesforce’s annual conference is on, so this year Salesforce even rounded up a cruise ship d...

Published On - September 20, 2018

admin SalesforceTags: salesforce, sap, service cloud

Should Medical and Pharma Businesses Integrate SAP and Salesforce?

Should your medical or pharma business integrate SAP with Salesforce?” Many medical and pharma businesses, also referred to, in the Salesforce vernacular, as life sciences, are very similar in that they require an ERP platform in the background to manage the core of their product development a...

What is Marketing Automation?

Should You Buy Desk.Com or Salesforce Service Cloud?

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

7 Things We Learned at Dreamforce 2015

Should Medical and Pharma Businesses Integrate SAP and Salesforce?

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