service cloud Archives - Cloud Advisory

Published On - November 8, 2019

lalaine fukuro SalesforceTags: desk.com, salesforce, salesforce.com, service cloud

Should You Buy Desk.Com or Salesforce Service Cloud?

How do you choose between Desk.com and Service Cloud. In previous posts we discussed the two products that Salesforce offers businesses to manage their customer support functions. One is Desk.com and the other is Service Cloud. Now the question becomes how do you decide between the two products? Now...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: lighting console, salesforce, salesforce lightning, service cloud

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What’s the Lightning Console? If you are a Salesforce Service Cloud customer, the Service Cloud Lightning Console is basically an integrated experience to help customer service agents deliver faster, smarter service customers. That’s the marketing spin anyhow. The reality is that the new Li...

Published On - November 8, 2019

lalaine fukuro SalesforceTags: customer support, service cloud

What Is the Service Cloud and How Can It Help Improve Your Customer Service

If you’re in a business you have customer-facing employees and they typically fall in one of 2 or 3 areas. One customer facing role is of course those employees insales roles who are responsible for finding and hanging new clients, sales opportunities and managing the relationship with existi...

Published On - September 20, 2018

admin SalesforceTags: salesforce, sap, service cloud

Should Medical and Pharma Businesses Integrate SAP and Salesforce?

Should your medical or pharma business integrate SAP with Salesforce?” Many medical and pharma businesses, also referred to, in the Salesforce vernacular, as life sciences, are very similar in that they require an ERP platform in the background to manage the core of their product development a...

Should You Buy Desk.Com or Salesforce Service Cloud?

Can the New Lightning Console in Service Cloud Improve Your Customer Support?

What Is the Service Cloud and How Can It Help Improve Your Customer Service

Should Medical and Pharma Businesses Integrate SAP and Salesforce?

About Us

Learn More

Contact Us